Refund Policy
Our Return and Refund Policy was last updated 11 February 2024
Thank you for shopping at https://tribeshoney.com/.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Tribes Honey
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to mydukaan.io/tribeshoney, accessible from https://mydukaan.io/tribeshoney
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Your Order Cancellation Rights
once place order will not be canceled before order think twice
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By sending us an email:oiidigitalproject@gmail.com
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
In the event that your order arrives damaged during shipping, please contact our customer support team immediately.
We will verify the condition of the product and proceed accordingly to ensure your satisfaction.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
Returning Goods Policy:
At Tribes Honey, we strive for customer satisfaction and aim to resolve any issues swiftly. If your order arrives damaged during shipment, please follow these steps:
-
Notification: Notify us within 24 hours of receiving your order by emailing photos of the damaged parcel to oiidigitalproject@gmail.com.
-
Resolution: Our customer support team will assess the damage and determine whether to replace the damaged products or issue a refund. The decision will be communicated to you promptly.
-
Refunds: If a refund is approved, please provide your bank account details for a bank transfer. Refunds are processed within 24 hours of receiving the email with photos.
We value your trust and satisfaction. Rest assured, we will do our best to ensure a seamless process and resolve any issues to your satisfaction.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: